Billing Administrator

Job Introduction

We’re looking for a highly organised and detail-focused Billing Administrator to support our Billing Manager and play a key role in delivering accurate, timely invoicing for high-value and high-volume B2B accounts.

You’ll manage the full billing lifecycle, including regular hire, off-hire and non-standard charges, with a strong emphasis on Right First Time accuracy. This role is central to reducing billing errors, improving customer experience and supporting revenue assurance across the business.

Key Responsibilities:

• Produce ad-hoc manual invoices and credit notes relating to account corrections, damage & loss invoicing, loss reinstatements, lost hire revenue and PO amendments. 
• Run monthly reports to identify duplicate credits, suspended billing and zero-rate hires, raising corrective invoices and updating systems accordingly. 
• Work closely with the One Call Centre, branches and Credit Control teams to resolve billing queries and proactively ensure issues are resolved first time. 
• Manage regular billing cycles for large B2B customers, including framework pricing, consolidated invoicing, PO reconciliations and customer-specific reporting. 
• Manage digital billing processes including portal uploads, e-invoicing and self-bill accounts. 
• Maintain bank holiday suspension data and resolve related queries and credit requests in line with agreed procedures. 
• Manage daily inbox activity, ensuring customer requests and queries are handled efficiently, professionally and accurately. 
• Carry out weekly quality assurance checks to identify potential billing errors and prevent unexpected high-value or backdated charges. 
• Manage workflows including new user setup, user amendments and weekly review of credit authorisation reports. 
• Support the Triage Team through daily system updates, ensuring queries are allocated correctly for swift resolution. 
• Produce internal reporting on outstanding invoice queries, trends and pricing compliance analysis. 
• Work closely with the Billing Manager to identify root-cause issues and recommend process improvements or system developments. 
• Undertake additional duties where required to support the smooth running of the Billing Team.
• Billing cycles completed within SLA targets 

What We’re Looking For:

• Previous experience within a billing role, ideally within construction, hire or a similar fast-paced environment. 
• Experience in quality, revenue or margin assurance would be advantageous. 
• Outstanding attention to detail with a strong investigative mindset. 
• Excellent administration and organisational skills with a process-driven approach. 
• Ability to prioritise workloads, work under pressure and meet strict deadlines in a fast-paced environment. 
• Strong stakeholder management skills with a positive and adaptable attitude. 
• Committed to delivering excellent customer service and resolving issues first time. 
• Competent using finance systems and highly proficient in Microsoft Excel, including lookups and pivot tables for reporting and data analysis. 

A Little Bit About Us:

Brandon Hire Station is the leading provider of tool and equipment hire in the UK. Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. 

Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.

At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence.

If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today. 

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.