Hire Controller / Customer Service Coordinator

Job Introduction

Why You'll Love Working Here

Looking for a customer service role with a predictable working week? At Groundforce, our Hire Desk operates Monday to Friday, 8:00am to 5:00pm, with no evening shifts, no weekend working (apart from two Saturday stock takes each year) and Bank Holidays off.

As a Hire Controller, you will be the key point of contact for customers, helping them hire the right equipment, preparing quotations, coordinating deliveries with depots and transport teams, and ensuring every hire runs smoothly. Working as part of a supportive team, you will build relationships, solve problems and deliver excellent customer service.

Whether you have experience in plant hire, customer service, logistics, transport, builders' merchants, construction, manufacturing or sales support, we can provide the training and development to help you succeed. Due to the office location and 8:00am start time, candidates should ideally be based in or around Morley, with access to a car and a full driving licence beneficial.

What makes this role different?

• Monday-Friday working (8:00am-5:00pm)
• No evening shifts
• No weekend working (other than two Saturday stock takes each year)
• Bank Holidays off
• Full training provided
• Genuine career progression within Groundforce and the wider Vp Group
• Join the UK's market leader in specialist construction equipment hire

Key Responsibilities

Every day will be different, but you'll be responsible for:

• Delivering outstanding customer service by telephone and email.
• Processing equipment hire and off-hire requests accurately using our hire management system.
• Preparing quotations and helping customers find the best solution for their projects.
• Coordinating deliveries, collections and equipment exchanges with our operational depots and transport teams.
• Building strong working relationships with customers and internal colleagues.
• Keeping customers informed throughout the hire process and resolving any issues professionally.
• Maintaining accurate customer and hire records.
• Monitoring equipment availability and supporting efficient stock utilisation.
• Taking ownership of customer enquiries from initial contact through to resolution.
• Working collaboratively with colleagues to achieve team and business objectives.

What We're Looking For

We're looking for attitude and potential just as much as experience. If you enjoy helping customers, solving problems and working as part of a busy team, we'd like to hear from you.

Ideally, you'll have:

• Experience in customer service, hire, logistics, transport, internal sales or a coordination role.
• Excellent communication skills with a confident and professional telephone manner.
• Strong organisational skills and the ability to manage multiple priorities.
• Excellent attention to detail and a high level of accuracy.
• A proactive, positive and solution-focused approach.
• Good IT skills, including Microsoft Outlook and Excel.
• Experience using G42 or another hire management system would be advantageous but isn't essential.
• Construction or hire industry knowledge would be beneficial, although full product training will be provided.

Most importantly, we're looking for someone who enjoys building relationships, takes pride in providing excellent customer service and wants to develop a long-term career with Groundforce.

What We Can Offer You

Combined with excellent benefits, structured training and career progression opportunities, we believe this provides a fantastic work-life balance.  You'll also receive:

• Competitive salary
• Salary sacrifice pension
• 25 days holiday plus Bank Holidays
• Additional holiday purchase scheme
• Free Tool Hire
• Life Assurance (3x salary)
• Share Save Scheme
• Eye care vouchers
• Recommend a Friend Scheme
• Structured learning and development programmes
• Career progression opportunities across Groundforce and the wider Vp Group
• Cycle to Work Scheme
• Long Service Recognition
• My Vp discounts with thousands of well-known brands
• Discounts on HP products
• EE mobile contract discounts
• Gym discounts
• Health Shield healthcare cash plan
• Regit Assist 24/7 accident helpline

A Little Bit About Us

Groundforce is the UK's market-leading provider of excavation support systems and specialist construction equipment. For more than 60 years we've supported some of the UK's largest infrastructure, utilities and construction projects by providing innovative solutions, market-leading equipment and exceptional customer service.

As part of the Vp Group, we're proud to invest in our people, creating opportunities to learn, develop and build rewarding careers. Many of our colleagues have progressed into leadership and specialist roles, reflecting our commitment to recognising talent from within.

We're passionate about creating a supportive, collaborative environment where everyone can contribute, develop and succeed.

If you're looking for a role where you'll make a real difference, work with great people and enjoy an excellent work-life balance, we'd love to hear from you.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. Recruitment decisions are based on skills, experience and potential.