Job Introduction
Are you an experienced Hire Controller seeking an opportunity to work for a forward-thinking, industry-leading business? Do you have the skills to deliver the high levels of service our customers expect? If so, we want to hear from you! Join our National Customer Service Contact Centre at Trafford Park, Manchester (just a 2-minute walk from a tram stop) and take advantage of the opportunity to further develop your career with us!
With Mon- Fri working (no weekends) and inbound calls and emails with outbound cold calling this is a great opportunity for customer focused individuals to flourish and develop.
About The Role
Reporting into the Customer Service Team Leader, the role of the Hire Controller is to deliver service excellence and manage the entire customer experience, end to end, working with the customer to provide the optimum outcome.
Key Responsibilities
- Providing first class customer service over the telephone, email & webchat
- Securing the hire, sales, and service of our full product rage
- Managing customer accounts including negotiating rates and identifying sales opportunities through providing excellent customer service
- Be a point of contact for customers with a sound knowledge of company products (full product training provided)
What We’re Looking For
- Proven experience of providing a first-class customer service within tool hire / rental sector - Essential
- Proven experience of providing first class customer service over the telephone, email, and webchat
- Ability to develop strong, meaningful, and long-lasting customer relationships.
- Ability to work within a time critical service environment, meeting company SLA’s.
- Basic MS Word, Excel, and Outlook skills
- Good organisational and communication skills
- Good attention to detail
- Ability to positively adapt to change.
What We Can Offer You
- Competitive salary
- Competitive bonus scheme
- Monday – Friday working hours, no weekends!!
- Salary sacrifice pension
- 25 days holiday, plus bank holidays
- Additional holiday purchase scheme
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Eye care vouchers
- Recommend a friend scheme
- Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
- Cycle to work scheme
- Long service recognition
- My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Gym discounts
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline – free joining
A Little Bit About Us
Brandon Hire Station is the leading provider of tool and equipment hire in the UK.
Our commitment to exceptional customer support services is unmatched in the industry.
We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can
trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.
At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence.
If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
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