National Account Coordinator

Job Introduction

The National Account sales coordinator is responsible for supporting the national accounts team in the delivery of customer growth, pipeline management, forecasting and commercial administration activities. The role provides operational, commercial and analytical support to the Head of National Accounts and National Account Managers, ensuring opportunities are effectively managed, customer information is maintained accurately, and sales activities are coordinated to maximise revenue growth. The National Account Sales Coordinator will act as a central point of contact for customer enquiries, internal stakeholders and reporting requirements, ensuring that opportunities, projects, forecasts, quotations, account plans and customer data are actively managed and communicated throughout the business. The role plays a key part in supporting the strategic development of national accounts by providing commercially focused reporting, pipeline management and customer engagement activity.

Key Responsibilities

• National Account Support – provide day to day support to the head of national accounts and national account managers, coordinate customer related activities and actions, assist in the preparation of customer reviews and presentations, support customer account plans and growth initiatives, and maintain customer records and supporting documentation. 
• Pipeline and opportunity management – maintain and manage sales pipelines across national accounts, monitor opportunity progression and identify stalled opportunities. Support quote tracking and follow up activity, produce pipeline reports for management review and ensure opportunities are correctly recorded within CRM systems. 
• Forecasting and reporting – Assist in the production of monthly and quarterly forecasts, develop customer revenue reports and performance dashboards, analyse account performance data and identify trends. Support budget preparation and revenue planning activities, provide management information to support decision making. 
• Customer contact and relationship support – conduct outbound customer calls to support account growth initiatives, coordinate customer meetings and review schedules, follow up on quotation opportunities and actions. Support customer onboarding and account setup activities, manage customer communications as directed by the account team. 
• CRM and database management – maintain accurate customer records within the CRM system, ensuring customer hierarchies and contact data remain current. Manage account segmentation and targeting information, identify gaps in customer information and resolve accordingly. Support campaign and account development activities. 
• Internal coordination and communication – Liaise with operations, HireDesk, engineering and sales teams, coordinate customer requirement and track actions. Support project tracking across strategic accounts, assisting with tender and framework submissions where required. Ensure effective communication to national account activities. 
• Administration – Produce meeting minutes and track actions, maintain customer review schedules, support the preparation of presentations and documentation. Maintain reporting ensuring all administration standards are maintained. 
• When considered necessary or appropriate by management you may be required to carry out any duties considered within your skill and competence to assist the smooth running of the business.

What We’re Looking For

• GCSE (or equivalent) in Maths and English.
• Experience working in a sales support, account management support, or commercial coordination role.
• Strong organisational and administrative skills.
• Experience producing reports and analysing data
• Confident communicator with excellent telephone skills.
• Experiences in the use of CRM systems, salesforce advantageous. 
• Proficient in Microsoft Excel, outlook and PowerPoint. 

What We Can Offer You 

• Salary sacrifice pension
• 25 days holiday (increases with service), plus bank holidays & 1 extra day to be taken in the month of your birthday
• Additional holiday purchase scheme
• Free Tool Hire
• Life Assurance cover 3x salary 
• Share save scheme 
• Eye care vouchers
• Recommend a friend scheme 
• Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme 
• Long service recognition 
• My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Gym discounts
• Health Shield (discounted premiums on health care cash plan)
• Employee Assistance Programme
• Virtual GP Service
• Will Writing & Funeral Concierge Service
• Regit Assist 24/7 accident helpline – free joining
• All the above benefits are managed through our Employee Engagement Platform – Spotlight

A Little Bit About Us 

Groundforce is the market-leading rental provider of excavation support systems and specialist products for the water, civil engineering, and construction industries. With a remarkable 60-year heritage, we offer comprehensive shoring and related services.

Operating under the Groundforce banner, we provide a wide range of solutions, including shoring, piling, construction training, temporary bridging, and more. Our goal is to be the convenient one-stop shop for "total solutions" in the construction and civil engineering industry.

At Groundforce, we pride ourselves on our divisions, including Groundforce Shorco & Piletec, Stopper Specialists, Groundforce Bridge, and Groundforce Training Services. We continually invest in acquiring associated businesses to enhance our product portfolio and offer reliable and high-quality equipment for our customers.

Excellence is our priority. We hold ISO 9001, 14001, and OHSAS 18001 certifications, demonstrating our commitment to quality, environmental stewardship, and safety.

Join Groundforce, where we deliver exceptional support, innovative solutions, and outstanding customer service. Apply today and be part of our team that takes pride in our industry-leading position.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.