Job Introduction
Applicants must live with reasonable commuting distance of our West Bromwich, Middlesbrough or Heathrow offices.
You'll manage the day-to-day operations of the Specialist Site Services team, including the communications technical team, stock control and cross-hire product partners. A large part of this will involve receiving, processing and disseminating workflows. This will arrive through communications from both internal and external customers / stakeholders, and will require transferring to our workflow system G42.
The role will require considerable engagement with all parts of the Communications and wider business, including our sales functions, so the suitable person will need to be a good verbal and written communicator, preferably with similar experience in a multi depot / workshop environment.
Key Responsibilities
- Be the first point of contact, for all requests for equipment and support required from the Communications team. Triage this information, and disperse as tasks to the wider Communications business and product partners.
- Control workshop and individual engineer daily activity, through allocation of in-house preparation and onsite works. Working closely with the Communication Manger for technical support
- Monitor, amend and chase completion of work allocated, including discussion where appropriate with internal and sometimes external customers to keep them updated of progress.
- Compile a training matrix for all engineers within the Communications business, and ensure that training is up to date, and engineers are on a clear pathway to improvement.
- Work with our procurement team, with guidance from the Communications Management Team to ensure correct levels of sales stock, spare parts and consumables are present within the workshops.
- Liaise with third party service providers, to ensure timely and cost effective repairs, of both ESS hire fleet and customer owned assets.
- With assistance from the Product Manager ESS, and our Communications Engineers, ensure all internal compliance procedures on G42 are up to date (TIG’s / OSG’s, etc), and that these are updated as required. When considered necessary or appropriate by the company you may be required to carry out any duties considered within your skill and competence to assist the smooth running of the business.
What We're Looking For
- Experienced first line supervisor or junior manager ready for the next challenge.
- Effective communicator, both written and verbal.
- Knowledge of, or experience in, the hire trade, preferably within a multi branch business.
- Basic understanding of radio communications.
- Understanding of our core industries, construction, events, rail, manufacturing.
What We Can Offer You
- 25 days annual leave + bank holidays
- Company pension
- Company car
- Further education training where applicable
- Additional holiday purchase scheme
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Eye care vouchers
- Recommend a friend scheme
- Learning & Development – commitment to upskilling and developing our people, structured in housetraining available alongside external training where required
- Cycle to work scheme
- Long service recognition
- My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Gym discounts
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline – free joining
A Little Bit About Us
With over 25 years of experience, we offer a comprehensive range of equipment, support services, and training solutions.
As a potential employer, joining ESS means becoming part of a dynamic team in an exciting and rewarding work environment. We have established ourselves as a leader in the industry, delivering efficient solutions, exceptional customer support, and cutting-edge equipment.
At ESS, we value employee growth and foster collaboration. We offer opportunities for personal and professional development, recognising and celebrating the skills and dedication of our team members.
Experience a fulfilling career with ESS, where your contributions will make a meaningful impact. Join us today and be part of our mission to deliver outstanding equipment solutions and support services.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
