Job Introduction
Join our busy sales support team in Salford to help us maintain our position as the Nation’s leading tool hire business
Working with the Sales Support function, your main responsibility will be to provide support to our sales teams with customer contact to engage, retain or assist in the management of these accounts using all available data and associated systems.
Key Responsibilities
- Provide excellent customer service through the management and assignment of sales leads
- Deliver high level of customer care in line with customer on-boarding process
- Ensure the CRM system is kept up to date with activity at all times
- Ensure pricing guidelines are adhered to
- Assign customers appropriately based on accurate MI
- Work closely with the operations team tomeet budgeted revenue and profit targets
- Thorough review and utilisation of the monthly sales KPI report, track performance of accounts
- Build and maintain positive, professional relationships throughout different levels of the organisation
- Assist the Regional Sales Manager in building a respectful ‘one team’ culture across the sales and operations teams
- Promote change positively and assist in embedding new concepts
What We’re Looking For
- Well organised and comfortable working at pace
- Proven first rate customer service experience with excellent telephone manner
- Outstanding administration skills – able to demonstrate a high level of accuracy
- Positive ‘can do’ attitude
- Excellent relationship builder
- Ability to work on own initiative
- Intermediate IT skills, including the ability to analyse data and experience of MS office
- A team player with a high level of dedication
- Experience of working within the tool hire industry – Desirable
What We Can Offer You?
- Company pension
- 25 days annual leave, plus bank holidays
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Eye care vouchers
- Recommend a friend scheme
- Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
- Cycle to work scheme
- Long service recognition
- My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Gym discounts
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline – free joining
A Little Bit About Us
Brandon Hire Station is the leading provider of tool and equipment hire in the UK.
Our commitment to exceptional customer support services is unmatched in the industry.
We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.
At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence.
If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
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