Billing Administrator

Job Introduction

Brandon Hire Station, part of the Vp plc group, is one of the UK’s leading tool and equipment hire specialists. With a nationwide network of branches and a commitment to excellent customer service, we support thousands of businesses across construction, infrastructure, FM, and industrial sectors.

As we continue to grow, we’re looking for a highly organised and detail-focused Billing Administrator reporting into our Billing Manager. This role is key to ensuring timely and accurate billing, with a specific emphasis on damage and loss charge processing.

The Billing Administrator is responsible for managing the end-to-end invoicing process for high-value and high-volume customer accounts, including regular hire, off-hire, and non-standard charges. A key part of this role involves investigating, validating, and invoicing for damaged, lost, or stolen equipment in accordance with hire contracts and customer SLAs.

Key Responsibilities

• Generate and issue accurate invoices and credit notes for all hire activities, including damage and loss charges
• Ensure damage and loss charges are at agreed rates and in-line with any special prices
• Investigate cases of damaged or missing equipment, liaising with branch teams to validate evidence and provide feedback/guidance where required
• Ensure that all damage/loss billing is clearly documented and communicated to customers with supporting detail
• Run daily loss/damage reports and maintain a centralised log of all damage/loss cases, tracking status, value, and resolution timelines
• Work closely with credit control and branches to resolve any disputes or queries around damage and loss
• Manage regular billing cycles for large B2B clients, including framework pricing, consolidated invoicing, and PO tracking
• Identify and escalate recurring issues (e.g., frequent loss from specific sites) to operations or commercial teams
• Support digital billing improvements including portal uploads, e-invoicing, and self-bill accounts
• Provide internal reporting and insights on damage/loss trends and outstanding invoice queries
• Work with the Billing Manager to identify root-cause issues and suggest process improvements to provide a better customer experience and help reduce queries/credits
• When it is considered necessary or appropriate by management you may be required to carry out other duties considered within your skillset and competence to assist the smooth running of the Billing Team

What We’re Looking For 

• Previous experience in a billing, accounts receivable, or finance admin role (ideally in construction or hire sectors)
• Outstanding attention to detail and investigative mindset – confident dealing with supporting evidence and documentation
• Excellent administration and organisational skills with an inquisitive mindset and process driven
• Ability to prioritise workloads, work under pressure and to strict deadlines 
• Good stakeholder management and the ability to adapt to change in a positive manner with experience of providing excellent customer service
• Competent with finance systems and Microsoft Excel (intermediate level i.e. VLOOKUP, pivot tables, etc.)

What We Can Offer You

• Competitive salary 
• Competitive annual bonus scheme
• Salary sacrifice pension
• Hybrid working 
• 25 days holiday, plus bank holidays
• Additional holiday purchase scheme
• Free Tool Hire
• Life Assurance cover 3x salary 
• Share save scheme 
• Eye care vouchers
• Recommend a friend scheme 
• Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme 
• Long service recognition 
• My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Gym discounts
• Health Shield (discounted premiums on health care cash plan)
• Regit Assist 24/7 accident helpline – free joining

A Little Bit About Us 

Brandon Hire Station is the leading provider of tool and equipment hire in the UK.

Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.

At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence.

If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today. 

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.