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Customer Service Administrator

Please Note: The application deadline for this job has now passed.

Job Introduction

Are you looking to join an awesome team that are passionate about keeping work fun whilst delivering on time, every time?

At Torrent Trackside, we are all about keeping the UK rail networks on track, 365 days a year! As a Customer Service Administrator you’ll be part of creating and delivering amazing service delivery to a number of our high profile rail customers.

Key Responsibilities

No two days are the same at Torrent Trackside. You will be arranging for plant hire equipment to be delivered to our UK rail networks, from order to delivery. In the main, the role is managing incoming email requests from our customers; time critical transactions that require attention to detail and speed of action.

What We’re Looking For

  • A can-do, positive, attitude
  • A team player, that has an agile approach to what needs to be done 
  • The ability to build rapport quickly with colleagues, customers and stakeholders
  • Being computer savvy
  • Passion for service delivery and driving for excellence
  • Enjoys striving for personal goals and achieving KPI results

What We Can Offer You

  • 25 days annual leave + bank holidays
  • Holiday Purchase Scheme
  • No weekend working
  • Knowledgeable, encouraging, supporting leadership
  • Diverse and community minded organization
  • Learning opportunities for aspiring minds
  • Performance bonus opportunities
  • Core Hours with a flexible shift pattern
  • A superb location (free parking) with ease of access at Ventura House in Tamworth.
  • Cycle to work scheme 
  • A full scope of Employee Benefits inc Health benefits, Eye care, Mobile phone discounts
  • Free refreshments 
  • Dress down Friday
  • Employee assistance and wellness benefits

A Little Bit About Us

Torrent Trackside is a renowned specialist supplier of rail infrastructure portable plant and related trackside services. With our expertise and dedication, we provide comprehensive solutions to the rail industry, ensuring efficient and reliable operations.

As a leader in the field, Torrent Trackside understands the unique demands of the rail sector. We offer a wide range of portable plant equipment specifically designed for rail infrastructure projects, supporting the smooth and safe operation of railway tracks.

Our commitment to excellence extends beyond equipment supply. We also provide a range of trackside services, ensuring that our clients receive comprehensive support for their rail projects. From installation and maintenance to repair and emergency response, our experienced team is equipped to handle various trackside requirements.

At Torrent Trackside, we prioritise customer satisfaction and safety. We strive to build long-term partnerships by delivering exceptional service and quality solutions. With our extensive industry knowledge and expertise, we consistently meet the evolving needs of the rail sector.

Joining Torrent Trackside means becoming part of a team that is dedicated to making a positive impact in the rail industry. We offer a dynamic work environment that values innovation, collaboration, and personal growth. Together, we can continue to provide reliable rail infrastructure portable plant and trackside services, contributing to the success of rail projects across the country

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

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