Hire Controller

Job Introduction

Reporting into the Senior Hire Controller and working alongside our sales and operations departments, our Hire Controller will provide outstanding customer service to our customers by understanding our customer needs and exceeding their expectations daily.

Your main responsibility will be to develop business by converting all profitable enquiries into hire business and being as cost effective as possible.

Key Responsibilities

Provide first-line contact for customers while delivering excellent customer service through the development of good relationships with all businesses.

Planning the transport movements to and from customer's sites and organise equipment transfers between depots by ensuring the Prism vehicles are utilised.

Processing all tasks to IT systems and paperwork relating to hires, off-hires, suspensions and breakdowns in accordance with customer requirements.

Organising deliveries and collections of equipment from customer sites while carrying out courtesy calls to ensure the customer is updated with estimated times of arrival or any delays.

Liaise with and support effectively, the operations team to ensure equipment is available for hire, equipment is despatched and returned correctly as well as notifying customers of equipment not returned at FOH, and raise subsequent invoices for loss charges.

Ensure timely, accurate, and full completion of all Hire Controller activities, including raising any purchase orders, chasing any outstanding quotations, chargeable invoices, and outstanding equipment to guarantee all opportunities are converted to maximise profitable hires and sales.

What We're Looking For

Experience in customer service and related administrative activities

Excellent attention to detail

Ability to work on own initiative

Excellent telephone manner essential

Basic numeracy and literacy skills

Our Core Values In The Team

Collaboration - Positive collaboration by working together and making decisions for the greater good – with open, honest, and respectful communication.

Problem Solving - Proactive problem solving by coming to the table with ideas, recommendations, and solutions – instead of sitting back and waiting for others to raise an issue or fix a problem.

Curiosity - Relentless curiosity where we continually strive to improve, learn, and grow by asking questions, seeking knowledge, and stretching beyond our comfort zone.

What We Can Offer You

25 days annual leave + bank holidays

Company Pension

Life Assurance cover

Save As You Earn Scheme

Cycle to work scheme

Free on site parking

Free Tool Hire

Training & Development Opportunities

Regular Discounts (eg. Samsung, Nike, Airbnb, Virgin Wines)

A Little Bit About Us

Groundforce is the market-leading rental provider of excavation support systems and specialist products for the water, civil engineering, and construction industries. With a remarkable 60-year heritage, we offer comprehensive shoring and related services.

Operating under the Groundforce banner, we provide a wide range of solutions, including shoring, piling, construction training, temporary bridging, and more. Our goal is to be the convenient one-stop shop for "total solutions" in the construction and civil engineering industry.

At Groundforce, we pride ourselves on our divisions, including Groundforce Shorco, Piletec, Mr Cropper, Stopper Specialists, Groundforce Bridge, and Groundforce Training Services. We continually invest in acquiring associated businesses to enhance our product portfolio and offer reliable and high-quality equipment for our customers.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.