Job Introduction
We are looking for a dedicated Sales & Hire Controller to join our team, supporting the branch in all areas of internal sales. This role involves customer service, hire transactions, and working collaboratively with the internal sales team to achieve business objectives. You will be the first point of contact for customers via email and telephone, so exceptional customer service skills and a professional phone manner are essential.
Key Responsibilities
- Be the primary point of contact for customer enquiries via email and telephone.
- Respond promptly and professionally to all customer queries.
- Oversee all aspects of product hire transactions, ensuring accuracy and efficiency.
- Deliver daily objectives within strict deadlines.
- Work collaboratively as part of a team, sharing information and contributing to team goals.
- Communicate effectively, both verbally and in writing, with customers and colleagues.
- Undertake training on essential products, core offerings, and extended ranges.
- Learn and utilize relevant systems, such as G42.
- Perform additional duties as needed to support the smooth operation of the business.
What We’re Looking For
- Hire/rental industry experience
- Proven experience in customer service, either face-to-face or over the phone.
- Excellent attention to detail and a commitment to accuracy.
- Confident and professional when dealing with customers and colleagues.
- Strong organisational skills, with the ability to prioritise tasks effectively.
- Competent IT skills, including Microsoft Outlook, Excel, Word, and PowerPoint.
- Proficient in Maths and English.
What We Can Offer You
- Competitive salary + annual bonus (up to £1500)
- Monday – Friday working hours, no weekends!!
- Salary sacrifice pension
- 25 days holiday, plus bank holidays
- Additional holiday purchase scheme
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Eye care vouchers
- Recommend a friend scheme
- Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
- Cycle to work scheme
- Long service recognition
- My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Gym discounts
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline – free joining
A Little Bit About Us
ESS (Equipment, Safety, and Services) is a leading specialist company in the UK, providing safety, survey, communications, and test & measurement equipment. With over 25 years of experience, we offer a comprehensive range of equipment, support services, and training solutions.
As a potential employer, joining ESS means becoming part of a dynamic team in an exciting and rewarding work environment. We have established ourselves as a leader in the industry, delivering efficient solutions, exceptional customer support, and cutting-edge equipment.
At ESS, we value employee growth and foster collaboration. We offer opportunities for personal and professional development, recognising and celebrating the skills and dedication of our team members.
Experience a fulfilling career with ESS, where your contributions will make a meaningful impact. Join us today and be part of our mission to deliver outstanding equipment solutions and support services.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
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