Job Introduction
Reporting into the Hire Manager and working alongside our sales and operations departments, our busy Hire Controller will provide outstanding customer service to our customers by understanding their needs and exceeding their expectations daily.
Your main goal is to develop business by converting all profitable enquiries into hire business, being as cost effective as possible to maximise profitable hires and sales
Key Responsibilities
- Provide first-line contact for customers, delivering excellent customer service
- Responding to customer requests and queries in a timely and professional manner.
- Plan transport movements to and from customer sites and organise equipment transfers
- Processing all tasks to IT systems and paperwork relating to hires, off-hires, suspensions and breakdowns in accordance with customer requirements.
- Organising deliveries and collections of equipment from customer sites
- Carrying out courtesy calls to ensure the customer is updated with estimated times of arrival or any delays.
- Maintain your own knowledge of the division’s equipment for hire and sale
- Foster an environment of good communication between Sales and Operations.
- Ensuring a high level of service to the business by achieving the set SLAs
- Raise all chargeable invoices (CI) paperwork
What we’re looking for
- Experience in customer service
- Excellent attention to detail
- Previous experience of working in tool/construction hire (preferable)
- Ability to work on own initiative
- Excellent telephone manner essential
- Basic numeracy and literacy skills
Our Core Values In The Team
- Collaboration - Positive collaboration by working together and making decisions for the greater good – with open, honest, and respectful communication.
- Problem Solving - Proactive problem solving by coming to the table with ideas, recommendations, and solutions – instead of sitting back and waiting for others to raise an issue or fix a problem.
- Curiosity - Relentless curiosity where we continually strive to improve, learn, and grow by asking questions, seeking knowledge, and stretching beyond our comfort zone.
What We Can Offer You
- 25 days annual leave plus bank holidays
- Company Pension
- Life Assurance cover
- Save As You Earn Scheme
- Cycle to work scheme
- Free Tool Hire
- Training & Development Opportunities
- Regular Discounts (e.g. Samsung, Nike, Airbnb, Virgin Wines)
A Little Bit About Us
Groundforce is the market-leading rental provider of excavation support systems and specialist products for the water, civil engineering, and construction industries. With a remarkable 60-year heritage, we offer comprehensive shoring and related services.
Operating under the Groundforce banner, we provide a wide range of solutions, including shoring, piling, construction training, temporary bridging, and more. Our goal is to be the convenient one-stop shop for "total solutions" in the construction and civil engineering industry.
At Groundforce, we pride ourselves on our divisions, including Groundforce Shorco, Piletec, Mr Cropper, Stopper Specialists, Groundforce Bridge, and Groundforce Training Services. We continually invest in acquiring associated businesses to enhance our product portfolio and offer reliable and high-quality equipment for our customers.
Excellence is our priority. We hold ISO 9001, 14001, and OHSAS 18001 certifications, demonstrating our commitment to quality, environmental stewardship, and safety.
Join Groundforce, where we deliver exceptional support, innovative solutions, and outstanding customer service. Apply today and be part of our team that takes pride in our industry-leading position.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
The following content displays a map of the job's location.
